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When you're unsure of how to get help with issues this is the place to look for information on submitting work orders, 解决密钥/ID问题, 恢复互联网连接.

提交工单

给澳门官网正规网站登录留言

提交工单

当你不应该提交工作单的时候

  • 不需要工单的常见问题 展开下拉

    请不要为锁或钥匙的问题提交工单, 停工, 网络问题或没有打扫房间. 如果你错过了预定的清洁, 请注意，客房部工作人员不会打扫已占用的学生房间.

  • 紧急情况下 展开下拉

    在紧急情况下不提交工单, 请立即与您的前台或值班住宿管理员联系(如果是在晚上9点之后).m. 或者在周末). 立即分派请求.

    Emergencies situations are those that demand immediate response to protect and save property and lives such as fire, 健康, 还有安全问题. 紧急情况的例子包括但不限于:

    • 火
    • 电火花、烟雾
    • 倒下的电线
    • 电气故障
    • 蒸汽、水或煤气管道破裂
    • 厕所的
    • 有人被困电梯
    • 暴雨带来的洪水涌入一座建筑物
    • 建筑物的污水备份
    • 灌溉装置或喷头破裂、喷涌或方向错误
    • 煤气泄漏或有煤气味
    • 灭火系统的排放

何时提交工单

  • 紧急情况下 展开下拉

    紧急情况是那些构成人身伤害威胁的情况, 设备损坏, 或严重影响大学的运作. 对于这些情况，请尽快提交工单. If applicable, please indicate that you have an Emotional 支持 Animal (ESA) in the notes section. 

    提交工单

    紧急工作单应在24小时内处理. 请检查您的电子邮件更新. If your work order is not addressed within 24 hours,  please contact your front desk. 

    如果您需要帮助完成工作订单，请到您的前台. 

    紧急情况的例子包括但不限于:

    • 碎玻璃和/或门
    • HVAC system issues when the temperatures are above 85 degrees (for air conditioning) or below 64 degrees (for heating)
    • 如果厕所是特定单元中唯一可用的厕所，则厕所堵塞
    • ADA合规问题，e.g. 开门器失灵，路线受阻
    • 开关、插座或灯不工作(照明不足时)
    • 水管或屋顶漏水
    • Clogging sink/toilet/shower/tub to the only operable sink/toilet/shower/tub available in the particular unit
    • 热水或冷水的损失
    • Pest control that poses a harmful, unsafe condition such as bedbugs, stinging or biting insects (e.g. 蜜蜂、黄蜂、大黄蜂、火蚁等.)
    • 经有资格人士评估后构成有害、不安全状况的霉菌
    • 火灾报警故障包括单元内烟雾探测器故障
    • Any repair necessary to remedy a situation in which the building has been made unsecure
    • 破坏修复
    • Essential Common area indoor lighting where light is essential for the proper function of the space
  • 杂项问题及维修 展开下拉

    用于所有其他非紧急问题或与锁无关的维修, 键, 上网还是做家务, 请提交工单. If applicable, please indicate that you have an Emotional 支持 Animal (ESA) in the notes section. 

    提交工单

    服务的时间轴是基于需求的, 问题的严重性, 修理所需的时间, 以及员工的可用性. 而有些损伤是正常的磨损, completing a work order does not exempt you from paying for appropriate repairs if you are responsible for the damages.

    请检查您的电子邮件，了解您的工作订单的更新情况. 如果您需要帮助完成工作订单，请到您的前台. 

    注意: EMU will give advance notice to conduct maintenance for preventative and/or regular service work. Maintenance staff employed or contracted by 澳门最正规网网站登录 may enter occupied rooms during the course of their work. This includes but is not limited to emergency maintenance or the completion of work orders. Please note that the submission of a work order constitutes permission for staff to enter a room and access any area necessary for the completion of their work.

常见问题

您的钥匙和身份证提供进入您的房间和用于其他目的. 弄清楚如果其中一个坏了、丢了或被偷了你该怎么办. 如果你被锁在外面，也要弄清楚如何进入你的房间.

  • 房间钥匙坏了 展开下拉
    如果您的金属房间钥匙坏了，请向前台人员报告. 他们会为你订购一把新钥匙，并提供给你一把临时钥匙. 如果确定您对密钥损坏负责，则可能需要支付费用.
  • 停工 展开下拉

    在停工的情况下, 住客可以在正常办公时间内从前台借用钥匙. If a resident is locked out of their room after the desk closes, the RA on duty should be contacted. 对于康奈尔法院和西景的居民，请与DPS联系 734.487.1222 and a member of 住房 and 居住生活 staff will be sent to provide assistance.

    被锁在房间外面的居民将被允许进入他们的房间, 免费, 一学年一次. For each lockout thereafter or use of a loaner key, a $20 lockout fee will be assessed. 在发放了三个借方钥匙之后, a work order may be issued to change the lock and the lock change fee will be billed directly to the resident’s student account. Loaner 键 issued must be returned within 48 hours of the lockout or a lock change will be submitted and billed to the resident’s student account ($15 fee will be assessed for the unreturned card). Three 停工 or loaner 键 within a 60-day period will result in a lock change billed to the resident’s student account.

  • 钥匙遗失或被盗 展开下拉

    (见《澳门官网正规网站登录》.10安全程序)

    确保安全, residents must report 键 that are lost or stolen to the front desk or RA on duty immediately. 将要求更换锁，学生的帐户将被收费. Once a key is reported missing, the lock change process is started and cannot be stopped. 钥匙只发给住户. 住客不能将钥匙/门卡/EID交给朋友、家人或客人.

  • 房间钥匙卡 展开下拉
     
  • EID丢失或损坏 展开下拉
    在EID丢失或损坏的情况下, report it to the Front Desk staff who will initiate the process of issuing a temporary card. 这个过程可能需要几分钟. If your EID was lost or stolen, please inform the staff so that proper safety measures can be taken. 如果EID丢失或损坏发生在前台工作时间以外, the resident should contact the RA on duty (phone numbers posted near the Front Desk). 当收到新卡时，必须归还临时卡. 不还卡将被收取费用.

If you live in any locations with the exception of 康奈尔大学法院 or 601 West Forest your internet is provided by EMU. 请联系EMU IT服务台获取支持:

康奈尔大学法院 & 601 W. 森林居民

If you live in 康奈尔大学法院 or 601 West Forest, your internet is provided by Comcast. If you are having issues with your internet, please work through the following steps:

  1. Make sure that the coax cable and the power cord are both plugged into the wall and then into the internet router.
  2. 如果在确保电源线和同轴电缆正确插入后, 调制解调器不发射无线信号, 点击重置按钮. 你应该按一次重置键，然后等几分钟. 重启过程最长耗时5分钟. 你可以尝试这个过程几次.
  3. If neither of these steps work, you will need to submit a Comcast work order via the 动车组电缆申请表格[PDF]. 该表格是一个可编辑的PDF格式，您需要将其保存并通过电子邮件发送到: (电子邮件保护).

你不能在康卡斯特商店买到新的康卡斯特路由器, 因为EMU有特殊的材料作为澳门官网正规网站登录与康卡斯特合同的一部分. 澳门官网正规网站登录没有库存来替换路由器. 如果您获得了新的网络名称/密码，请确保在调制解调器上写入这两个名称/密码.

 

合同 & 取消政策

住宿和餐饮服务合同是具有法律约束力的协议. Once a student takes occupancy, they are held to the terms and conditions of their contract(s). All students were emailed a copy of the contract when they filled out the contract within the housing application and were encouraged to download and save a copy for their records.

  • 房屋取消政策 展开下拉

    在搬进来之前, a cancellation of the contract can be made in writing to the 住房 email account at (电子邮件保护) 来自你的@emich.Edu电子邮件帐户. 你必须包括:

    • 您的法定全名
    • 开斋节数量
    • 取消请求的原因

    请注意以下事项:

    • Please indicate "Cancel 住房" in your email subject line to ensure prompt processing.
    • 150美元的预付款是不可退还的.
    • 电话取消申请将不被接受.

    Once you get 键 for your space, you are held to the terms and conditions of the contract. 如果你想看看能不能解除你的合同, 请参阅住宿和餐饮合同中的信息.

  • 住房 & 用餐合约详情 展开下拉

    We adhere to the concept of university life as a learning experience for our residents. Students have responsibility for having full knowledge of the commitments to which they have obligated themselves to when signing a contract and an appropriate understanding of consequences when they do not fulfill their responsibilities.

    We recognize that a student may need to terminate the 住房 and 餐厅 Service 合同 in certain select instances and releases are granted for the following reasons:

    • 退学
    • 转到另一所学校
    • 留学(所需文件)
    • Academically approved internships more than 30 miles one way (documentation needed)
    • 学生教学(需要文件)
    • 学术解雇
    • 非全日制:本学期注册不超过6学时
    • 军事责任
    • 毕业

    以下情况不获豁免:

    • 搬回家上下班
    • 搬到校外的房子或公寓
    • 在线课程的全日制注册
    • 对COVID-19的担忧
    • 财务问题

    任何请求都将被审查，可能会或可能不会被批准. Students who are not approved for a contract release and still choose to move-out will continue to be billed for the remainder of the contract.

    如果您有兴趣申请解除合同，请通过电子邮件与澳门官网正规网站登录联系 (电子邮件保护).