团队Dynamix

团队Dynamix (TDX) is service request management and incident and incident response recording, tracking and reporting software used by the Division of I.T. It is used to record and process typical information technology help requests for the university as well as manage recording and responses to classroom technology help requests from around campus at EMU.

例子

  • A student brings a laptop to the 帮助台 window needing configuration assistance for connecting to the EMU WiFi communication system. – A TDX incident is prepared documenting the details about the request, including the ultimate disposition.
  • A staff member calls the 帮助台 requesting help with connecting to a printer in their office. TDX is used to prepare the record (incident) with the request, vital details such as time, 日期, 地点和名称, and the final disposition of the problem presented.
  • A faculty member calls from an electronically equipped classroom requesting help with the overhead projector. TDX is used to record the call, assign the call to the appropriate technical support group, as well as the resolution. The records are part of the service incident database.
  • The 帮助台 manager uses TDX to prepare reports on the types of help needed last month, and the efficiency of the 帮助台 personnel in handling incidents to the point of final resolution.

Laws/Regulations/政策

因为I.T. 帮助台 might deal with sensitive data of many types and which sensitive data is governed by one or more of several laws, 州和联邦, the 帮助台 employees must adhere to strict privacy and 保密 rules for all activities. The data the 帮助台 deals with can be affected by FERPA, HIPAA, GLBA, FISMA, 首页land 安全 regulations, 版权, criminal laws such prohibitions against sexual exploitation of minors, 安全, 保密, and privacy policies of the university and the Division of I.比如T. All 帮助台 employees are required to sign a 保密 agreement before any contact with a users electronic equipment, or their files and stored information.

额外的资源

使用TDX

The permitted (是的), the not permitted (No), and those needing to contact I.T. (联系我.T.) are listed in three columns in the matrix below.

是的

  • Attorney/Client Privilege
  • I.T. 安全信息
  • Private 个人信息
  • Student Education Records (FERPA)
  • Other Sensitive University Data

No

  • All Other Research Data
  • Protected Health Information (HIPAA)
  • Credit Card Information (PCI)
  • Social 安全 Numbers
  • 联邦信息rmation 安全 管理的行为 (FISMA)
  • Sensitive Human Subject Research
  • Student Loan Application Information (GLBA)

接触它

  • N/A

Note: Don't see what you need? 给我发邮件.T. 保安小组 (电子邮件保护).

Skip 证券交易委员会tion 导航